Help & FAQ

Explore our website and select a frame, or even multiple frames if you wish! After that, pick the lens with the desired functionality. If you have a prescription, you can either enter it yourself or send it to us directly via mail. Rest assured, we'll handle the rest for you!

We also have a full tutorial on how to shop at ANRRI!

We highly recommend visiting a hospital or a specialized eye doctor for a comprehensive eye examination. Afterward, you will receive a prescription from your eye care professional, who could be an optician or optometrist.

In essence, we eliminate middlemen and retail expenses, resulting in cost-effective pricing. By consistently focusing on and overseeing the processes of "design" and "creation," we ensure that we provide you with a product that offers both superior quality and budget-friendliness, precisely tailored to your needs.

Absolutely! We offer a complimentary refund or exchange service for all ANRRI glasses, with no need for returns.

If you wish to make any changes to your order or cancel it, kindly contact us at help@anrri.com within 24 hours of placing your order.

Once your order has been shipped, you will receive an email containing the tracking number. This will allow you to monitor the progress of your glasses and anticipate their arrival. Currently, we utilize USPS for package delivery. We share your excitement in getting your glasses delivered to you as soon as possible! :)

For non-prescription glasses, the estimated delivery time is 5-12 business days.
For reading glasses and prescription, the estimated delivery time is 7-14 business days.

Absolutely, you can simply select your desired country from the dropdown menu during checkout. We have warehouses located in the United States, Canada, Mexico, and Europe. For any other countries, international shipping will be required.

We take utmost care to monitor the logistics information of your order. Once we ship out the product, we firmly assure you that you will receive our product in due course. In case of any loss, we will promptly reissue the product or provide a refund.

If you are unhappy with your glasses, kindly reach out to us at help@anrri.com for a refund (no need to return the product). We strive to ensure your satisfaction and are committed to resolving any issues promptly.

If you find the fit or color of your glasses unsatisfactory, we offer a complimentary replacement option for every order, eliminating the need for returns. Kindly contact us at help@anrri.com, specify your preference, and we will promptly send you the new order. We strive to ensure your satisfaction and are here to assist you.

Here are some helpful tips to assist you in selecting a frame that fits you comfortably and looks great:

• Ensure that your pupils align closely with the center of the lens.
• The lenses should never protrude beyond the contours of your face.
• Your eyebrows should remain outside the frame of the glasses.
• Check that when you smile, your cheeks do not push the frames upwards.
• The frames should not slide down your nose.

To determine the dimensions of the frames, you can simply look for the numbers printed on the inside of the temple arm. These numbers indicate the lens width, bridge width, and temple arm length. Regardless of the brand, most glasses provide these measurements for your reference. To ensure a perfect fit for your face shape, it is advisable to compare the measurements of your current glasses with the frame dimensions listed on our website for the pair you are considering. By carefully reviewing this information, you will be able to select the most suitable frames for your needs.

You can conveniently submit your prescription in two ways.
Firstly, you can simply upload your prescription directly during the lens selection process.
Alternatively, you may email your prescription to help@anrri.com, and we will handle it promptly.
Furthermore, if you overlook providing your prescription during the purchase, there's no need to fret - we will reach out to you afterwards to acquire it. We are committed to making the entire process as smooth and convenient as possible for you.

Processing your prescription order may take up to 7 business days. However, please rest assured that as soon as your order is on its way, we will promptly notify you via email. This email will not only confirm that your order has been shipped but will also include a tracking number for your convenience, allowing you to keep tabs on the progress of your delivery. We appreciate your patience and strive to ensure a smooth and seamless shopping experience.

To ensure the cleanliness and clarity of your lenses, we recommend using disposable cleaning wipes. These wipes are designed to gently remove dirt, smudges, and fingerprints without scratching the lens surface. Additionally, you can also opt to wash your glasses in clean water to thoroughly clean the lens. For minor, daily cleanings of light smudges, a few swipes with the soft pouch included in your case should suffice. This pouch is not only convenient but also effective in removing minor impurities from your lenses, keeping them looking crisp and clear.

Our lenses primarily consist of PC and resin materials, ensuring durability and clarity. Moreover, our high-grade lenses feature varying refractive indices to cater to your specific vision requirements. Depending on your prescribed degree, we will provide lenses with the appropriate refractive index, ensuring optimal visual performance.

Absolutely! It's truly remarkable that all of our sophisticated lenses are capable of blocking UV400. This ensures that your eyes are protected from harmful ultraviolet rays, keeping them safe and comfortable.

To determine whether you require progressive or single vision lenses, it's crucial to understand the difference between the two. If you primarily struggle with seeing objects up close, such as when reading or using a computer, then single vision reading glasses might suffice. However, if your vision is blurred in the distance, indicating a need for correction for nearsightedness, a pair of glasses specifically designed for that purpose would be more appropriate. On the other hand, if you experience difficulty seeing both near and far objects, feeling a sense of strain or discomfort, then progressive lenses might be a better option for you. These lenses offer a seamless transition between different focal points, providing improved vision across a range of distances.

Absolutely! Our lenses feature an outstanding anti-reflective coating that effectively eliminates glare, thereby reducing eye strain. By opting for our high-definition lenses, you'll be able to enjoy the world in a clearer and more relaxed manner, ensuring a superior visual experience.

Yes, it is quite normal for blue light blocking glasses to have a yellow tint. Our proprietary lens tint is specifically designed to mimic natural light by effectively filtering out the harmful blue light spectrum. This tint not only enhances visual comfort but also helps reduce eye strain caused by exposure to excessive blue light. Rest assured, this is a standard feature of our blue light blocking lenses.

Occasionally, some individuals may experience headaches when wearing blue light blocking glasses. Have you worn blue light glasses before? If not, it's possible that your eyes may need some time to adjust, as blue light is a natural component of daylight. However, it's important to note that the natural blue light is generally harmless. We recommend gradually introducing the glasses while engaging with screens, as this may help your eyes adapt more comfortably. If the headaches persist, it's advisable to consult a healthcare professional to rule out any other potential causes.